FAQ
Frequently asked questions for Pro-storagesolutions.com
Shipping
Call or Contact Customer Service to make changes to your order. Keep in mind, if the change is not made prior to your order being prepared or shipped then your order is subject to our Return Policy and Restock Fees
Call or Contact Customer Service to make changes to your order. Keep in mind, if the change is not made prior to your order being prepared or shipped then your order is subject to our Return Policy and Restock Fees
Please call in for special requests.
Payment
We accept various payment methods, including credit cards (Visa, Mastercard, American Express), debit cards, PayPal, and Apple Pay. You can choose your preferred payment option during the checkout process.
Yes, we take the security of your payment information seriously. We utilize industry-standard encryption protocols to ensure that your personal and payment details are protected. Additionally, we do not store your payment information on our servers, further enhancing the security of your transactions. See Privacy Policy Here
Yes, we offer installment payment options or financing plans through our partner providers. In addition to that, we also accept Purchase Orders to be billed on NET 30 Day Terms. Please Contact Us and speak with a Sales Representative to be set up on the proper billing terms.
Returns
Our return policy allows you to return eligible items within 30 days of purchase for a full refund or exchange. To be eligible for a return, the item must be in its original condition, unused, and in the original packaging. Certain items, such as personalized or custom-made products, may not be eligible for return. Please refer to our Return Policy page for detailed information on our return process.
To initiate a return, please contact our customer support team with your order details. They will provide you with instructions on how to return the item. Typically, you will need to fill out a return form, pack the item securely, and ship it back to our designated return address. We recommend using a trackable shipping method for your peace of mind. See Form Here
Once we receive and process your returned item, we will initiate the refund. The time it takes for the refund to reflect in your account may vary depending on your original payment method. Typically, refunds are processed within 5-7 business days. Please note that it may take additional time for the refund to appear on your bank or credit card statement.